FAQ
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Q: How long does shipping usually take?
A: Orders ship within 24 hours. We offer Express shipping ( free shipping ) which takes 3-5 working days. The Express Shipping includes Fedex. And you can receive a notification after shipped out. And, you need to add your phone number when you file the shipping info.
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Q: Can i get my wig free part ? Can i change my part to side part or middle part?
A: Yes my friend, all of our full lace wig and 360 wig is free part. But the 360 wig we will pre part it by brush to be middle part that avoid the hair won't be mess during the shipping. But it can be change to free part or side part again, so no worries about that if you got the wig is middle part already !
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Q: what if i want another customized color?
A: We offer color and styling customization services. Please contact us by email to send you the color and look you need. The price of the custom style will be determined by the different materials and hair construction.
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Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?
A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you have a very large / small head.you can leave a note in your order for that.
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Q: will i get a order confirmation after i place hair order?
A: yes, you will get an email of your order confirmation after you place hair order, if you not, please check your spam or dm us.
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Q:can i return the wig if i don't want it?
A: we have 30 days return guarantee. You can send an email to us, title as “Return + Order Number + Reason”, we will response ASAP.you can return the hair if you have not used or damaged it after you receive it in 30 days.If you have purchased return lable, you can also return it with free shipping. If you do not , you can send it back to our designated address at your own expense.
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Q:can i return the wig if i don't want it?
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Q: Can I exchange/cancel my order?
A: Yes, you can, but you need to contact us within 24hours via Email (Before Shipped) , if not, it will be charged a processing fee.
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Q: Do I need to pay the tax?
A: Usually there is no tax to United States. but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties. Countries with more stringent customs authorities include: Germany, Italy, South Africa, almost all South American countries, UK( occasionally ), Canada( occasionally ).